About Meenal Gupta

Meenal Gupta - Remote Delivery & Business Operations Specialist

Meenal Gupta

Senior Manager — Implementation & Business Analysis | Mercer (Marsh McLennan)

I’m Meenal Gupta, a Senior Manager at Mercer (Marsh McLennan) with 15+ years of experience delivering complex SaaS implementations, business transformation programmes, and end-to-end project delivery for Fortune 500 clients across the US, UK, Europe, and APAC.

My work spans the full delivery lifecycle — from requirements and stakeholder alignment to configuration, testing, go-live, and hypercare. I bring both the strategic thinking of a consultant and the hands-on execution of a delivery lead, making me effective in hybrid BA–PM roles where both matter.

Key outcomes I’ve driven include $5M in Kaizen-led cost savings, a 40% NPS improvement (6.9 to 9.6), 69% increase in team productivity, and successful delivery of a £10M business-critical programme — all while managing cross-functional teams and global stakeholders remotely.

Career history includes Senior Manager roles at Mercer (Marsh McLennan), and prior experience at Wipro, Aon Hewitt, and Infosys. I am Certified PMI – PMP and Certified Scrum Master.

Core Competencies

  • Domains: Healthcare, Insurance, Financial Services, SaaS, Regulatory Tech, Enterprise Solutions

  • Functional Skills: Business Analysis, Stakeholder Management, Solution Design, Agile Project Delivery

  • Tools & Platforms: JIRA, Confluence, SharePoint, MS Excel, Kanban, SQL, Power BI, Tableau, Maestro

  • AI & Automation: Generative AI, Prompt Design (Vertex AI), AI Model Evaluation, Airtable, Excel VBA Automation
  • Project Methodologies: Agile, Scrum, Waterfall, Hybrid

  • Communication Tools: Slack, Teams, Zoom

Currently open to senior remote contracts and long-term engagements with US, UK, and European organisations — in roles such as Senior Business Analyst, Project Manager, Implementation Consultant, or Solution Delivery Lead, Customer Success Manager, Account Manager.

I thrive in fast-paced, global, remote environments – bridging the gap between business goals and technology execution while leading diverse teams to successful outcomes.

If you’re looking for a senior remote professional who can own delivery end-to-end bridging business and technology across time zones – I’d love to connect.

Selected Projects

AI Model Evaluation & Quality Assurance

Review and evaluate AI-generated outputs for accuracy, relevance, safety, and logical consistency

Health Insurance (Claims Transformation)

Claims Processing Transformation - US Health Plan

Health Benefits Enrollment Modernization

Benefits Enrollment Platform Upgrade — UK Insurer

Provider Network & Policy Administration Enhancement

Policy Administration & Provider Data Optimization

Implementation Delivery Highlight

Multi-Country SaaS Implementation Delivery

Data / SQL Analysis Highlight

Operational Analytics & Reporting Automation

Personal SaaS Product (Hands-on Execution)

Investment Planning SaaS Calculator (Personal Product)

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