About Meenal Gupta
Meenal Gupta
Senior Manager — Implementation & Business Analysis | Mercer (Marsh McLennan)
I’m Meenal Gupta, a Senior Manager at Mercer (Marsh McLennan) with 15+ years of experience delivering complex SaaS implementations, business transformation programmes, and end-to-end project delivery for Fortune 500 clients across the US, UK, Europe, and APAC.
My work spans the full delivery lifecycle — from requirements and stakeholder alignment to configuration, testing, go-live, and hypercare. I bring both the strategic thinking of a consultant and the hands-on execution of a delivery lead, making me effective in hybrid BA–PM roles where both matter.
Key outcomes I’ve driven include $5M in Kaizen-led cost savings, a 40% NPS improvement (6.9 to 9.6), 69% increase in team productivity, and successful delivery of a £10M business-critical programme — all while managing cross-functional teams and global stakeholders remotely.
Career history includes Senior Manager roles at Mercer (Marsh McLennan), and prior experience at Wipro, Aon Hewitt, and Infosys. I am Certified PMI – PMP and Certified Scrum Master.
Core Competencies
Domains: Healthcare, Insurance, Financial Services, SaaS, Regulatory Tech, Enterprise Solutions
Functional Skills: Business Analysis, Stakeholder Management, Solution Design, Agile Project Delivery
Tools & Platforms: JIRA, Confluence, SharePoint, MS Excel, Kanban, SQL, Power BI, Tableau, Maestro
- AI & Automation: Generative AI, Prompt Design (Vertex AI), AI Model Evaluation, Airtable, Excel VBA Automation
Project Methodologies: Agile, Scrum, Waterfall, Hybrid
Communication Tools: Slack, Teams, Zoom
Currently open to senior remote contracts and long-term engagements with US, UK, and European organisations — in roles such as Senior Business Analyst, Project Manager, Implementation Consultant, or Solution Delivery Lead, Customer Success Manager, Account Manager.
I thrive in fast-paced, global, remote environments – bridging the gap between business goals and technology execution while leading diverse teams to successful outcomes.
If you’re looking for a senior remote professional who can own delivery end-to-end bridging business and technology across time zones – I’d love to connect.
Selected Projects
AI Model Evaluation & Quality Assurance
Review and evaluate AI-generated outputs for accuracy, relevance, safety, and logical consistency
Health Insurance (Claims Transformation)
Claims Processing Transformation - US Health Plan
Health Benefits Enrollment Modernization
Benefits Enrollment Platform Upgrade — UK Insurer
Provider Network & Policy Administration Enhancement
Policy Administration & Provider Data Optimization
Implementation Delivery Highlight
Multi-Country SaaS Implementation Delivery
Data / SQL Analysis Highlight
Operational Analytics & Reporting Automation
Personal SaaS Product (Hands-on Execution)
Investment Planning SaaS Calculator (Personal Product)